Question 1

What is a consultation session?

Accepted Answer

A warm, no-pressure conversation to understand your needs and explore how we can support you. Your first consultation is free — 30 minutes, online.

Question 2

How long are sessions?

Accepted Answer

Initial consultations are 30 minutes. Standard sessions are 50 minutes. Experiential therapy sessions (plant therapy, walk & talk) are 60 minutes.

Question 3

Do you offer online sessions?

Accepted Answer

Yes — most of our sessions are online via secure video. We also offer in-person sessions in Ottawa, Canada and Dubai, UAE for select services.

Question 4

What ages do you work with?

Accepted Answer

Children, teens, young adults, adults, couples, and families. Each service is tailored to the appropriate age group.

Question 5

Do you offer services in Arabic?

Accepted Answer

Yes — full bilingual support in English and Arabic for all sessions, forms, and communication.

Question 6

How do I book a session?

Accepted Answer

Through our website (guided booking assistant), via WhatsApp, or through the contact form. The process takes under 2 minutes.

Question 7

What is your cancellation policy?

Accepted Answer

24-hour notice required. Late cancellations incur 50% fee. No-shows are charged in full. One free reschedule per booking.

Question 8

Is everything confidential?

Accepted Answer

Absolutely. All sessions and information are strictly confidential, following professional ethical guidelines and privacy laws.

Question 9

How much do sessions cost?

Accepted Answer

Your first conversation is completely free. After that, pricing is personalized based on your location, session format, and individual needs. We serve clients in Canada and the UAE/Gulf region. Sliding scale options are available for those who need them.

Question 10

Where are you located?

Accepted Answer

Dubai, UAE and Ottawa, Canada — but most sessions are online, so we support clients globally.

FAQs